Job Description

Job Summary:

The

Team Leader - Telecaller

is responsible for leading and managing a team of telecallers who handle student inquiries, follow-ups, and admissions for various educational programs (JEE, NEET, CET, TET, MPSC, UPSC, etc.).
The role focuses on monitoring daily call activities, ensuring target achievement, maintaining team discipline, and improving overall conversion rates.

Key Responsibilities:

1. Team Management

Lead, motivate, and monitor a team of telecallers. Allocate daily calling targets and ensure performance achievement. Maintain

attendance, daily call reports, follow-up records

, and performance trackers. Conduct

daily huddles / weekly reviews

with remarks and improvement plans.

2. Telecalling Operations

Supervise inbound and outbound calls for inquiry handling and follow-ups. Ensure telecallers provide accurate course details and positive counseling. Support in converting leads into admissions through effective follow-up strategy. Manage

not connected, call back, and interested/uninterested

lead status properly.

3. Reporting & Documentation

Prepare

weekly and monthly reports

of team performance and lead status. Verify and sign weekly reports before submission. Coordinate with the

marketing and counseling team

for campaign leads and promotions.

4. Training & Quality Control

Train telecallers on scripts, communication skills, and counseling techniques. Listen to call recordings and provide feedback for improvement. Maintain discipline, punctuality, and work ethics within the team.

5. Social Media & Coordination (Optional)

Coordinate with the digital marketing team for lead generation updates. Submit a

monthly social media activity report

(if applicable to the branch).
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person