Job Description

Primary Responsibilities would include -

Handle customer inquiries and complaints via phone, email, or social media channels Provide customers with accurate information about Saaol's products and services Generate leads through various channels, including cold calling, & networking. Investigate and resolve customer issues and complaints, escalating to higher-level support as needed. Conduct market research to identify market needs, preferences, and emerging trends. Resolve Patients/customers' concerns and answer customers' questions in a professional & positive manner. Attend customer queries in a timely and accurate way. Maintain accurate and up-to-date customer records in the company's CRM system Assist with special projects and initiatives as needed

We are looking for someone who has -

Freshers with good communication skills are welcome. Good command over MS Word , MS Excel and Office Working Tools. Ability to analyse data and draw actionable insights. Familiarity with CRM software and other customer service tools Strong problem-solving and analytical skills Good verbal and written communication skills in English & Hindi. Should be an extrovert and enjoy connecting with people. High level of empathy while dealing with customers Ability to remain calm and composed under pressure
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Application Question(s):

What is your expected salary?
Education:

Bachelor's (Preferred)
Experience:

Telecaller: 1 year (Preferred)
Work Location: In person