Job Description

Job Title:

Telecaller (BPO Experience Preferred)

Location:

Delhi

Job Type:

Full-Time

Job Summary:

We are seeking experienced Telecallers with a strong background in BPO calling to join our dynamic team in Delhi. The ideal candidate should have excellent communication skills, the ability to handle outbound/inbound calls, and a passion for customer engagement and resolution.

Key Responsibilities:

Make outbound calls to customers for product/service promotion, lead generation, or support follow-ups. Handle inbound customer queries and provide accurate information. Maintain call logs, update CRM with call outcomes, and follow up as needed. Achieve daily/weekly calling targets and conversion goals. Understand customer needs and resolve complaints or issues promptly. Collaborate with team members and team leaders to improve calling strategies.

Requirements:

Minimum 1 year of experience in BPO voice calling (inbound/outbound). Proficient in Hindi and English communication (both verbal and written). Comfortable working in a fast-paced environment. Basic computer knowledge and familiarity with call logging or CRM tools. Positive attitude, customer-centric approach, and willingness to learn.
Job Types: Full-time, Permanent

Pay: ₹9,627.84 - ₹36,529.22 per month

Benefits:

Health insurance Provident Fund
Language:

Hindi (Required) English (Preferred)
Work Location: In person