Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services.
Call Handling:
Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy.
Information Processing:
Record and update customer information accurately in the database during and after each call for future reference.
Problem Resolution:
Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution.
Sales Support:
Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities.
Feedback Collection:
Gather feedback from customers to improve services, products, or overall customer experience.
Maintain data in excel and provide the positive leads data
Required Skills and Qualifications
Communication Skills:
Excellent verbal communication skills with a clear and pleasant speaking voice.
Customer Service Experience:
Prior experience in a customer-facing role, handling inquiries, complaints, or sales.
Empathy and Patience:
Ability to empathize with customers, remain patient, and stay calm under pressure.
Computer Proficiency:
Basic computer skills to navigate software systems, input data, and use communication tools.
Problem-Solving Abilities:
Strong analytical skills to identify issues, evaluate options, and implement solutions.
Adaptability:
Flexibility to adapt to different customer personalities, situations, and changing work environments.
Langauges Known- Marathi, Hindi, English, Gujarati, Malyalam, Telegu