Job Description

Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.

Job Responsibilities

Client Communication

Handle incoming and outgoing calls professionally. Share information about salon services, offers, and pricing. Assist clients with appointment booking, rescheduling, and cancellations.

Appointment & Schedule Management

Confirm client appointments and send timely reminders. Help maintain the salon schedule to ensure smooth daily operations.

Feedback Collection & Customer Engagement

Call customers to collect service feedback and record it on our internal tool. Reconnect with churned customers and encourage repeat visits. Assist in collecting testimonials and customer feedback videos when required.

Promotions & Upselling

Inform clients about ongoing offers, packages, and new services. Upsell suitable premium services to enhance customer satisfaction.

Reels, Events & In-Salon Support

Support the team during salon events or video shoots on selected days. Assist the manager with coordination and basic in-salon activities when needed. Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred).

Administrative & Bank Tasks

Handle basic bank-related tasks such as cash deposits when required.

Key Skills Required

Excellent communication skills in Bengali, Hindi, and English. Polite, confident, and professional phone etiquette. Organized and detail-oriented. Proactive attitude and willingness to support the team beyond calls.
Job Types: Full-time, Permanent

Pay: ₹96,000.00 - ₹120,000.00 per year

Experience:

total work: 2 years (Required)
Location:

Sodepur, Kolkata, West Bengal (Required)
Work Location: In person