Job Description

Telecaller - Madurai / Chennai

Job Type:

Full-time, Permanent

Location:

Madurai / Chennai

:

We are looking for a proactive and enthusiastic

Telecaller

to join our team. The role involves handling inbound and outbound calls, following up with clients and patients, and providing information about our healthcare services. The ideal candidate should have good communication skills, patience, and a customer-focused approach.

Key Responsibilities:

Make

outbound calls

to prospective clients, patients, and leads to share information about healthcare services. Handle

inbound calls

, respond to inquiries, and provide accurate details as per company guidelines. Maintain and update

call logs, databases, and patient records

systematically. Schedule appointments and follow up with patients to confirm or reschedule consultations. Coordinate with doctors and other departments to ensure smooth communication and service delivery. Achieve daily/weekly call targets and conversion goals set by the management. Handle calls with

professionalism, empathy, and courtesy

at all times.

Candidate Specification:

Education:

Any degree (preferably with a background in healthcare, communication, or customer service).

Experience:

1-3 years of experience in telecalling / customer care / front office (freshers with good communication skills may apply).

Skills Required:

Excellent

verbal communication

in Tamil and basic English proficiency. Pleasant voice and confident phone manners. Strong listening, problem-solving, and customer-handling skills. Basic computer knowledge (MS Office, Excel, CRM entry).

How to Apply:

Contact HR Department:

70907 71010

Email your resume to:

admin@swasihealthcare.in

Job Type: Full-time

Pay: From ?10,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person