Job Description

Rexon Interiors & Landscaping

is seeking a proactive and customer-focused

Telecaller cum CRM Executive

to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, managing client relationships, coordinating with sales and project teams, and ensuring a seamless customer experience throughout the sales and project lifecycle.

Key Responsibilities:

Handle

inbound and outbound calls

professionally to generate leads and follow up on inquiries. Maintain and update

customer databases (CRM)

with accurate and timely information. Coordinate with the

sales, design, and execution teams

to ensure smooth communication and project updates. Build and maintain

strong relationships

with clients to ensure satisfaction and repeat business. Schedule client meetings, site visits, and follow up on quotations and proposals. Address client queries, concerns, and feedback promptly and professionally. Track lead status and prepare

daily/weekly reports

on leads, follow-ups, and conversions. Assist in

marketing and promotional campaigns

through telecommunication. Ensure

excellent customer service

and support in every interaction.

Required Skills & Qualifications:

Qualification:

Bachelor's degree or equivalent (preferred).

Experience:

1-3 years in telecalling, customer service, or CRM, preferably in

interior design, or landscaping

sector. Excellent

communication skills

. Strong

interpersonal and coordination skills.

Good knowledge of

MS Office

and

CRM tools.

Ability to handle pressure and manage multiple clients efficiently. Positive attitude, persuasive skills, and customer-oriented mindset.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person