Help Study Abroad is a dedicated agency committed to guiding students towards their dreams of international education. We provide comprehensive support, from initial consultation to application submission, ensuring a smooth and successful journey for our students.
Job Summary:
Help Study Abroad is seeking a motivated and results-oriented
Tele Counsellor
to be the first point of contact with prospective students interested in pursuing education abroad. This role involves proactive calling to fresh or previously engaged student leads, gather initial information, explain our services, and schedule in-person or online meetings for further consultation. The ideal candidate will possess excellent communication skills, a persuasive approach, and the ability to build rapport with students.
Responsibilities:
Lead Generation and Follow-up:
Make outbound calls to students who have expressed interest in studying abroad through various channels (inquiries, registrations, etc.).
Effectively communicate the benefits of studying abroad and how Help Study Abroad can assist them.
Understand student needs and initial preferences regarding study destinations and programs.
Information Gathering:
Collect essential preliminary information from students, including their academic background, study interests, and contact details.
Guide students on the initial documentation required for the process.
Meeting Scheduling:
Effectively schedule in-person meetings at our office or online meetings via Google Meet between students and our counselors.
Clearly communicate the date, time, and requirements for the scheduled meetings.
Follow up with students to confirm their attendance.
Database Management:
Maintain accurate and up-to-date records of all calls and interactions in our CRM or database.
Log call outcomes and follow-up actions required.
Provide regular reports on call activities and meeting schedules.
General Support:
Assist with other lead management tasks as required by the team.
Maintain a professional and positive attitude while interacting with students.
Stay updated on Help Study Abroad's services and offerings.
Qualifications and Skills:
Proven experience in telecalling, customer service, or a related field is preferred but not mandatory. Freshers with excellent communication skills are encouraged to apply.
Excellent verbal communication and active listening skills in Hindi and English (knowledge of local dialects is a plus).
Strong persuasive and negotiation skills.
Ability to build rapport and connect with students over the phone.
Goal-oriented and self-motivated with a proactive approach.
Basic computer literacy and comfortable using phone systems and CRM software (training will be provided).
Good organizational and time-management skills.
A positive and enthusiastic attitude.
High school diploma or equivalent; a Bachelor's degree is an advantage.
Benefits:
Opportunity to work in the growing field of international education.
Develop strong communication and interpersonal skills.
Gain experience in student outreach and relationship management.
Be a crucial part of helping students achieve their academic aspirations.
Supportive and collaborative work environment.
To Apply:
Interested candidates are invited to submit here on Indeed their resume and a brief cover letter outlining their interest in this role.