Job Description

A telecaller, also known as a telemarketer or phone sales representative, is responsible for contacting potential and existing customers via phone to promote products or services, gather information, or handle customer inquiries. They play a key role in building relationships, generating leads, and potentially closing sales. Key Responsibilities:

Outbound Calls:

Making a high volume of calls to potential customers to introduce products or services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment.

Inbound Calls:

Handling incoming calls from customers, addressing their inquiries, resolving complaints, and providing support.

Lead Generation and Sales:

Identifying potential customers, nurturing leads through follow-up calls, and converting them into sales or appointments.

Customer Relationship Management:

Maintaining accurate records of customer interactions, updating customer databases, and building strong customer relationships.

Product Knowledge:

Staying updated on product features, benefits, pricing, and promotional offers to effectively communicate with customers.

Meeting Targets:

Achieving daily or weekly call targets, sales quotas, or other performance goals.

Customer Feedback:

Gathering customer feedback and reporting it to relevant teams for product improvement or service enhancement.

Compliance:

Adhering to telecalling scripts, company policies, and relevant regulations.
Essential Skills:

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person