Job Description

Job Title: Telecaller

Job Summary:

We are looking for a persuasive and customer-focused

Telecaller

to join our team in the hospitality sector. The ideal candidate will be responsible for handling inbound and outbound calls, converting inquiries into bookings, providing accurate information about our services, and ensuring excellent customer service. This role is essential to enhancing guest satisfaction and boosting reservations.

Key Responsibilities:

Handle inbound and outbound calls professionally and promptly. Promote hotel/resort services, packages, and special offers to potential guests. Follow up on leads and inquiries to convert them into confirmed bookings. Assist guests with reservation-related queries, including room availability, pricing, and amenities. Maintain accurate records of calls and bookings in the system (CRM/PMS). Coordinate with the reservations/front office and sales team to ensure smooth guest experience. Provide detailed and accurate information about the property, location, services, and policies. Meet daily/weekly call and conversion targets set by the management. Address and resolve customer concerns courteously and effectively.

Requirements:

High school diploma or equivalent; degree in hospitality or related field is a plus. Proven experience as a telecaller, telesales representative, or in customer service (preferably in hospitality). Excellent verbal communication in English and [Add regional languages if required]. Confident, polite, and persuasive telephone manner. Basic knowledge of hotel reservation systems or CRM tools is an advantage. Ability to work in a fast-paced environment and handle pressure. Strong organizational and multitasking skills.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Language:

English (Preferred)
Work Location: In person