Job Description

Job Title:

Telecaller

Company:

Need Eighty Two Forex and Travels Pvt. Ltd.

Location:

Barasat, Kolkata (On-site)

Employment Type:

Full-Time

About the Company

Need Eighty Two Forex and Travels Pvt. Ltd. is a fast-growing organization engaged in

Travel & Tourism, Forex, and Medical Tourism

. We specialize in

domestic & international tour packages

,

flight and train bookings

,

visa assistance

,

bus services

, and

medical tourism

solutions.

We are seeking a proactive and confident

Telecaller

to handle inbound and outbound calls with our network of

travel agents

, ensuring smooth coordination, sales support, and strong relationship management.

Role Overview

The

B2B Telecaller

will act as a communication bridge between the company and partner agents. The candidate will handle inquiries, promote services, assist in bookings, and maintain healthy relationships with existing and potential agents across travel verticals --

flight, train, tour packages, visa, bus, and medical tourism

.

Key Responsibilities

Handle

inbound and outbound calls

with

travel agents

for business inquiries, bookings, and service updates. Promote and explain the company's

tour packages, flight, train, visa, bus, and medical tourism services

to agents. Build and maintain

long-term relationships

with travel partners and ensure regular communication. Coordinate with internal departments (ticketing, visa, operations) for smooth service delivery. Follow up with agents for bookings, payments, and queries. Maintain

daily call logs and CRM records

of agent communication. Share promotional offers, new packages, and company updates with agents. Achieve

sales and call targets

through effective communication and relationship management. Provide feedback and market insights from agents to help improve company services.

Required Skills & Qualifications

Graduate / Higher Secondary

(any stream).

0-1 years of experience

in B2B telecalling, sales coordination, or agent relationship management (preferably in the travel industry). Excellent communication skills in

English, Hindi, and Bengali

. Good knowledge of

travel services

- flights, trains, tours, visas, and buses. Confident in handling B2B clients and maintaining professionalism. Basic computer knowledge (MS Office, CRM tools, email communication). Strong interpersonal skills, patience, and a customer-focused approach.

Perks & Benefits

Competitive

salary + performance incentives

. Opportunity to grow within a

fast-developing travel organization

. Exposure to

multi-sector travel services

and B2B network expansion. Supportive and collaborative work culture.

How to Apply

Send your updated CV to:

need82humanresource@gmail.com

with the subject line:

"Application for Telecaller - [Your Name]"

Job Types: Full-time, Permanent

Pay: ₹6,000.00 - ₹8,000.00 per month

Ability to commute/relocate:

Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person