Job Description

Job Title:

Telecaller

Location:

Kalikapur, Barasat, Kolkata, West Bengal

Employment Type:

Full-Time

We are looking for a motivated

Telecaller

to join our team. The candidate will be responsible for

calling agents (both inbound & outbound)

to build and maintain strong relationships. The role also involves handling queries related to

air tickets, train bookings, visas, and tour packages

.

Key Responsibilities

Make

outbound calls

to agents for building strong business relationships. Attend

inbound calls

from agents and provide prompt support. Handle queries related to

air tickets, train bookings, visas, and tour packages

. Share updates about offers, promotions, and new services with agents. Maintain regular communication to ensure strong business engagement. Record call details, feedback, and follow-ups in the system. Coordinate with the operations and sales team to resolve agent queries quickly.

Requirements

Prior experience in the

travel & tourism industry

preferred. Strong communication and customer-handling skills. Ability to manage inbound & outbound calls confidently. Knowledge of air, train, visa, and tour package services will be an added advantage. Basic computer skills (MS Office, email handling, CRM). Positive attitude and team-oriented approach.

Interested candidates can send their CV to:

need82humanresource@gmail.com

Job Types: Full-time, Permanent

Pay: ₹7,500.00 - ₹8,000.00 per month

Ability to commute/relocate:

Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person