Job Description

Role: Telecaller
Company: Onroadz Car Rentals Private Limited
Location: HSR Layout, 27th Main Road, Bangalore
Salary Package:
Fresher: ?18,000 per month
Experienced: Up to ?25,000 per month
Overview
We are looking for a skilled and customer-focused Telecaller/Customer Support Executive to join our growing team. You will handle customer inquiries, manage booking operations, and provide exceptional support to our self-drive car rental clients. This role is perfect for both freshers and experienced professionals seeking growth in a dynamic customer service environment.
Key Responsibilities
Inbound & Outbound Customer Communication
Handle inbound and outbound calls professionally to address customer queries and process bookings.
Explain self-drive car rental options, packages, and pricing to prospective customers.
Provide accurate information about vehicle availability, rental terms, and booking procedures.
Manage customer objections and convert inquiries into confirmed bookings.
Operations & Coordination
Coordinate with the sales team and branch locations to ensure smooth operations and timely service delivery.
Maintain accurate and organized call logs, follow-up records, and customer interaction notes.
Ensure compliance with company communication standards and customer service protocols.
Customer Service Excellence
Deliver polite, professional, and courteous service at all times.
Build positive customer relationships and maintain high satisfaction levels.
Handle high-volume customer interactions with patience and efficiency.
Requirements
Experience
Freshers and experienced candidates both welcome.
Experience in calling, customer support, tele-sales, or customer service is an added advantage.
Language Proficiency (Any 3 Mandatory)
English (mandatory)
Hindi (mandatory)
Kannada (mandatory)
Tamil (preferred)
Telugu (preferred)
Note: Candidates proficient in more languages will be given higher preference.
Required Skills & Competencies
Strong verbal and written communication skills.
Basic computer knowledge and ability to work with CRM/calling software.
Ability to handle high-volume customer interactions efficiently.
Professional demeanor with a customer-first attitude.
Excellent listening skills and attention to detail.
Ability to work in a fast-paced environment and meet performance targets.

Skills Required