Job Description

We are looking for an enthusiastic and customer-focused

Telecaller

to join our team. The ideal candidate will be responsible for handling outbound and inbound calls, resolving customer queries, explaining our services, and maintaining a positive relationship with our clients. A polite, confident, and professional approach to customer communication is essential. Roles & Responsibilities:

Make outbound calls to prospective and existing customers. Handle incoming calls and respond to customer queries promptly. Provide detailed information about products, services, and ongoing schemes. Maintain a database of customer contacts and update call details regularly. Follow-up with potential leads and ensure timely closure of queries. Maintain records of calls and customer feedback for reporting purposes. Escalate unresolved issues to the appropriate departments. Meet daily/weekly/monthly calling and conversion targets. Maintain professionalism and courtesy in all customer interactions.
Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person