Job Description

Telecaller - Admissions & Outreach

Role Objective

Engage prospective students on calls, convert interest to campus visits/admissions, and ensure a supportive first impression of TIU.

Key Responsibilities

Calling & Counselling

? Make daily outbound calls (large volumes 100+) to leads from different sources

? Explain university courses, eligibility, scholarships, hostel availability

? Convert inquiries into applications or campus visit bookings

Data & Follow-up

? Update every interaction in CRM or Excel with accuracy

? Maintain structured follow-up cycles for pending leads

? Assist with application verification and admission form completion when needed

Customer Experience

? Maintain courteous, encouraging communication at all times

? Understand parent concerns, provide solutions, escalate when required

Skills & Competencies

? Clear, warm communication

? Confident handling of queries under pressure

? Good listening skills and patience

Education & Experience

? 10+2 or Graduation

? 0-2 years in customer-facing or education calling roles

? Fluency in English, Hindi, Bengali essential

Job Type: Full-time

Pay: ?10,000.00 - ?40,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English, Bengali & Hindi (Required)
Work Location: In person