Job Description

We're looking for a proactive and student-focused Telecaller to support admissions for our

premium online programs

and

on-campus UG/PG programs

. The role requires someone confident on the phone, capable of engaging high-intent inquiries, understanding student needs, and ensuring a seamless handover to Academic Counsellors for further guidance and enrollment.

What You'll Do

Make

outbound calls

to prospective students, parents, and working professionals who have shown interest in our online or on-campus programs

Explain program details

clearly -- curriculum, fees, admission steps, outcomes, and timelines

Qualify leads

and identify whether they are suitable for online programs or UG/PG campus programs Schedule counselling sessions, campus tours, or virtual meetings with Academic Counsellors Maintain detailed and accurate records in the

CRM

-- call logs, lead status, follow-up notes, and outcomes Ensure timely

follow-ups with warm and hot leads

to maintain interest and drive movement down the funnel Coordinate with the Admissions team to share insights on lead quality and student queries Support admissions events -- open houses, education fairs, info sessions -- through call-based invitations and confirmations

What We're Looking For

2-5 years of telecalling, inside sales, customer service, or admissions support experience

Strong communication skills in

English + Hindi

(additional regional languages are an advantage) Ability to confidently explain program offerings and handle student/parent queries Comfortable making

high-volume, high-quality follow-up calls

Good listening skills with the ability to qualify and route leads appropriately Basic computer and CRM usage skills Must be willing to work

full-time on-site in Mumbai

Traits That Make You a Strong Fit

? Clear, confident, and friendly communicator
? Target-oriented and disciplined with follow-ups
? Energetic, persuasive, and student-focused
? Organized and consistent with daily calling tasks
? Positive attitude with strong people skills

Job Type: Full-time

Pay: From ?350,000.00 per year

Work Location: In person