Job Description

Responsibilities :- Make outbound calls to customers to collect payments within specified timelines.- Provide excellent customer service while effectively communicating payment terms and addressing customer inquiries or concerns.- Maintain accurate and up-to-date records of payment collections, including dates, amounts, and payment methods.- Follow up on outstanding payments and negotiate payment plans or settlements, if necessary.- Monitor and manage overdue accounts, escalating issues to the appropriate departments as required.- Collaborate with internal teams to resolve any payment-related discrepancies or issues.- Maintain confidentiality of customer information and ensure compliance with data protection regulations.- Provide regular reports on payment collections, outstanding balances, and customer feedback to management.Requirements :- 1+ years experience as a Telecaller or in a similar role, preferably in payment collection or customer service.- Excellent verbal communication and negotiation skills.- Strong interpersonal skills with the ability to build and maintain positive relationships.- Ability to handle difficult conversations professionally and with empathy.- Good organizational skills and attention to detail.- Proficient in using CRM software and other relevant tools.- Basic computer knowledge and familiarity with MS Office applications.- Ability to work independently and meet targets within defined timelines.- Strong problem-solving skills and the ability to think on your feet.- High level of integrity and ethical conduct. (ref:updazz.com)

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