Job Description

A Telecaller job primarily involves interacting with customers via phone to promote products or services, generate leads, and address customer inquiries. They are responsible for making outbound calls to potential customers, explaining offerings, and persuading them to make purchases or schedule appointments. Additionally, telecallers handle incoming calls, resolve customer concerns, and maintain accurate records of interactions. Key Responsibilities:Outbound Calling : Making calls to potential customers to promote products or services. Lead Generation : Identifying and qualifying potential customers who may be interested in a company's offerings. Sales : Persuading customers to make purchases or schedule appointments. Customer Service : Addressing customer inquiries, concerns, and complaints. Documentation : Maintaining accurate records of customer interactions in a CRM system. Follow-up : Following up with leads and existing customers to ensure satisfaction. Target Achievement : Meeting sales targets and contributing to team performance. Skills Required :Communication : Excellent verbal and written communication skills.Interpersonal : Good interpersonal skills and ability to build rapport with customers.Persuasion : Ability to persuade customers and close sales.Customer Handling: Ability to handle customer inquiries, concerns, and complaints effectively.Listening : Good listening skills to understand customer needs.Problem-solving : Ability to find solutions to customer issues.Time Management : Ability to manage time effectively and meet deadlines. (ref:updazz.com)