Handle customer queries and provide prompt, accurate solutions via call, chat, and email.
Handle inbound/outbound calls professionally and provide information/assistance.
Maintain and update customer/vendor records in the system.
Perform data entry, documentation, and record management.
Prepare and maintain reports, invoices, and other office documents.
Work collaboratively with the internal team to resolve customer concerns effectively.
Required Skills:
Good verbal and written communication skills.
Basic understanding of IT and software concepts.
Customer-friendly and patient attitude.
Ability to learn quickly and adapt to processes.
Education:
Graduation in
BCA
or
B.Sc. in IT
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
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