Job Description

Key Responsibilities:

Answering Calls:

Managing both incoming and outgoing calls related to healthcare services.

Appointment Scheduling:

Scheduling appointments for various medical services, such as doctor consultations or diagnostic tests.

Providing Information:

Answering patient queries about services, procedures, and costs.

Following Up:

Following up on patient requests, appointment reminders, and other related inquiries.

Referral Management:

Directing callers to the appropriate medical professionals or departments based on their needs.

Record Keeping:

Maintaining accurate records of call interactions, patient information, and follow-up actions.

Billing Assistance:

In some cases, assisting with basic billing inquiries or directing callers to the billing department.

Patient Support:

Addressing patient concerns and providing information to help them navigate the healthcare system.

Generating Leads:

Identifying potential patients and guiding them towards the hospital's services.

Customer Relationship Management:

Building rapport with patients and maintaining a positive relationship.
Skills Required:

Communication Skills:

Excellent verbal communication skills are essential for clear and effective interaction with patients.

Active Listening:

The ability to listen attentively to patient needs and concerns is crucial.

Empathy and Patience:

A compassionate and patient demeanor is important when dealing with individuals in healthcare settings.

Problem-Solving Skills:

The ability to analyze situations and provide appropriate solutions is valuable.

Organization Skills:

Efficiently managing call logs and patient information is essential.

Product Knowledge:

Understanding the hospital's services and offerings is necessary to provide accurate information.

Sales Skills (if applicable):

If the role includes lead generation, sales skills may be required.

Ability to Work Under Pressure:

Healthcare settings can be busy, so the ability to handle a fast-paced environment is important.

Adaptability:

Being able to adapt to different patient needs and communication styles.

Teamwork:

Working effectively with other healthcare professionals to ensure patient care.
Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person