to join our team. The role involves handling inbound and outbound calls to prospective students/leads, understanding their requirements, and providing accurate information about our courses/services to guide them toward enrolment.
Key Responsibilities:
Make outbound calls to potential leads and follow up on inquiries.
Counsel students/clients regarding course details, eligibility, fees, and benefits.
Convert leads into enrolments by effectively communicating the value proposition.
Maintain records of calls, leads, follow-ups, and conversions in the CRM/system.
Handle objections or queries professionally and resolve them promptly.
Share daily work reports and updates with the reporting manager.
Collaborate with the marketing and counselling team to improve lead quality and conversion rates.
Key Requirements:
Minimum qualification: Graduation / 12th Pass
Proven experience in telesales, academic counselling, or customer service roles.
Excellent communication and interpersonal skills (English, Hindi, Marathi).
Basic computer knowledge and comfort with using MS Office tools or spreadsheets.
Self-motivated and confident.
Preferred Skills:
Experience in the education or edtech industry is a plus.
Good negotiation and convincing skills.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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