Job Description

Key Responsibilities:

Outbound Calls:

Making calls to potential or existing customers to promote products, services, or gather information.

Inbound Calls:

Handling calls from customers who have questions, complaints, or need assistance.

Customer Engagement:

Building rapport, understanding customer needs, and providing helpful information.

Sales & Lead Generation:

Converting leads into sales, explaining product benefits, and handling objections.

Data Management:

Maintaining accurate records of customer interactions and updating databases.

Problem Solving:

Resolving customer issues, providing solutions, and escalating complex problems.

Compliance:

Adhering to company policies, guidelines, and scripts.

Skills Required:

Excellent Communication:

Clear and articulate verbal communication skills, active listening.

Interpersonal Skills:

Ability to build rapport, establish trust, and handle diverse personalities.

Problem-Solving:

Identifying and resolving customer issues effectively.

Persuasion & Negotiation:

Successfully promoting products, handling objections, and closing deals.

Computer Skills:

Basic Knowledge of Excel

Sales & Marketing Knowledge:

Understanding of sales techniques, marketing strategies, and industry trends.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Location:

Gurgaon, Haryana (Preferred)
Work Location: In person