Job Description

Job Overview

We are hiring a

Telemarketing Executive

for our

International Tour Operations team

. The role involves handling inbound and outbound calls, explaining international tour packages, converting leads into bookings, and coordinating with internal teams to ensure a smooth customer experience.

Key Responsibilities

Make

outbound calls

to international tour package enquiries generated through digital marketing, referrals, and campaigns Handle

inbound calls

related to international group tours and customized FIT packages Explain

international destinations, itineraries, inclusions, exclusions, visa requirements, and pricing

clearly to customers Convert enquiries into

confirmed bookings or qualified leads for the sales team

Follow up with customers on

quotations, documentation, payments, and travel dates

Maintain accurate

CRM / lead tracking

with call notes and follow-up status Achieve

daily call targets, lead conversion targets, and monthly sales goals

Coordinate with

Sales, Operations, Visa, and Ticketing teams

for smooth closure Handle basic objections, rescheduling, and customer concerns professionally Ensure

confidentiality of customer data and leads

at all times
Requirements

Minimum qualification:

12th / Any Graduate

1-3 years of experience in

telemarketing, travel sales, or tour operations

(International exposure preferred) Freshers with strong communication skills and interest in travel may apply Fluency in

Tamil and English

(Hindi is an advantage) Basic understanding of

international destinations, visas, and travel processes

Comfortable working with

targets and follow-up cycles

Preferred Skills

Experience in

international tour sales (Europe, Asia, the Middle East, Australia, etc.)

Knowledge of

travel CRM

Strong persuasion and closing skills Customer-centric attitude and attention to detail
Benefits

Fixed salary + attractive incentives Training on international destinations and tour products Growth opportunities in travel sales and operations
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Cell phone reimbursement
Application Question(s):

Do you have experience selling or handling international tour packages?
? Yes - International group tours

? Yes - Customized international (FIT) tours

? Yes - Domestic tours only

? No

What type of calling experience do you have? (Select all that apply)
? Outbound sales calls

? Inbound enquiry handling

? Follow-up & closing calls

? No prior calling experience

Are you comfortable working with daily call targets and monthly sales targets?
? Yes

? No

Which languages can you speak fluently? (Select all that apply)
? Tamil

? English

? Hindi

? Other

Are you willing to strictly follow company policies regarding customer data and lead confidentiality?
? Yes

? No

Are you willing to work on Sundays or rotational weekly off shifts as per travel sales requirements?
? Yes

? No

Experience:

Telemarketing: 1 year (Required)
Location:

Madurai, Tamil Nadu (Required)
Work Location: In person