Job Description

NutriFreaks

is a premium, customized meal delivery service specializing in personalized diet plans (e.g., fat loss, muscle gain, specific health conditions), prepared and delivered fresh daily. We offer dietician consultation and follow-up as part of our commitment to customer results.

Key Responsibilities

The primary role is a blend of sales (telemarketing) and service (customer care), ensuring lead conversion and high subscriber retention.

1. Telemarketing & Sales Conversion

Lead Management:

Proactively call and follow up with all leads generated from digital campaigns, field activities, and website inquiries (e.g., "Free Consultation" sign-ups).

Consultation Scheduling:

Schedule and coordinate the initial consultation between the prospective customer and the in-house Nutrition Expert/Dietician.

Subscription Closure:

Conduct post-consultation follow-up calls to address lingering doubts, explain plan pricing and logistics, and effectively close the sale, converting the lead into a paid subscriber.

Pitching:

Clearly and persuasively articulate the value proposition of customized meal plans over standard delivery services, focusing on health outcomes and convenience.

CRM Management:

Accurately log all sales activities, interactions, and customer information in the CRM/tracking system.

2. Customer Care & Retention

Inbound Support:

Answer and resolve all inbound customer queries related to subscriptions, delivery schedules, menu changes, pause/hold requests, and billing/payment issues.

Complaint Resolution:

Handle and escalate delivery or meal quality complaints in coordination with the Kitchen and Logistics teams, ensuring a timely and satisfying resolution (e.g., offering credits or replacements).

Retention Calls:

Periodically conduct quality assurance and check-in calls with existing subscribers to gather feedback and encourage plan renewal.

Required Skills & Qualifications

Education:

Any Basic Degree (e.g., B.A., B.Com., B.Sc.) is preferred.

Experience:

Proven track record (1-3 years) in a target-driven tele-calling or customer support role.

Language Skills:

Excellent command of

Tamil

and

working knowledge of English

for professional communication and data entry.

Communication:

Exceptional verbal communication skills, a patient listening ear, and a professional, persuasive phone manner.

Technical Proficiency:

Basic knowledge of MS Office (Excel/Sheets) and familiarity with CRM software is a plus.

Key Performance Indicators (KPIs)

Performance will be directly measured against:

Lead-to-Subscription Conversion Rate:

Percentage of qualified leads successfully converted into paid plans.

Number of New Subscriptions Closed

per month.

Customer Satisfaction (CSAT) Score

based on post-interaction surveys.

Adherence to follow-up schedules

(calls/emails).

Variable Incentive Structure

The incentive will be commission-based, focused on

closed sales (new subscriptions)

:

Subscription Commission:

Earn a percentage commission (e.g.,

1.5% to 3.0%

, tiered based on volume) on the

Net Revenue

of all new meal plan subscriptions that the executive successfully closes from qualified leads each month.

Retention Bonus:

Quarterly bonus awarded if the executive maintains a subscriber renewal rate above a set benchmark (e.g., 75%), promoting excellent customer care.
Job Types: Full-time, Fresher, Internship
Contract length: 6 months

Pay: From ?12,000.00 per month

Benefits:

Leave encashment Paid time off
Work Location: In person