Job Description

Divyaveda Pharmacy is a fast-growing Ayurvedic manufacturing company offering 300+ high-quality Ayurvedic and herbal products. We work in both B2C and B2B markets, serving customers across India and internationally.

Role Overview

We are looking for a confident and experienced

Telecaller

who can handle inbound & outbound calls, explain product details, generate sales, and maintain strong customer relationships. The candidate must have good communication skills, product understanding, and the ability to convert leads.

Key Responsibilities

Make

outbound calls

to potential customers, distributors, and leads. Handle

inbound customer calls

regarding products, orders, pricing, or queries. Explain

Ayurvedic product details

, benefits, usage, and offers. Convert leads into

sales orders

and achieve monthly targets. Maintain call logs, lead status, and customer details in CRM/Excel. Follow up with customers for

pending inquiries, repeat orders, and feedback

. Coordinate with dispatch & sales teams for order processing. Maintain high levels of

professionalism, courtesy, and product knowledge

. Handle customer complaints and resolve issues promptly. Build and maintain long-term customer relationships.

Required Skills

Strong communication in

Hindi, Punjabi, and basic English

. Good convincing & negotiation skills. Confident voice, positive attitude, and customer-friendly behaviour. Knowledge of

Ayurvedic medicines

(preferred, not mandatory). Ability to work with CRM, Excel, WhatsApp Business, etc. Target-oriented and motivated personality.

Qualifications

Minimum

12th / Graduate

. 1-3 years of experience in Telecalling / Customer Care / Sales. Experience in

Ayurveda / Pharma / Wellness industry

is an added advantage.

Salary & Benefits

Salary:

?10,000 - ?15000 per month

(based on experience) Performance incentives Attractive sales commissions Employee discounts Friendly work environment
Job Types: Full-time, Permanent

Pay: ?10,013.40 - ?28,814.30 per month

Work Location: In person