Job Description

Job Title: Tele Counselor

Location - Chowringhee Or Dalhousie

Department - Sales and Marketing

On-site

About Company

ICA Edu Skills Pvt. Ltd. , one of the best training institutes in India began its journey in 1999 with a vision to train the job-focused youth in India and make them employable at affordable fees. As the industry demands 'Skilled Manpower', we too, expanded our horizon to not just provide practical training to our students but also support them with placement at top companies and MNCs.

Key Responsibilities

Make outbound calls to leads and prospective students/clients. Provide complete information about courses, fees, admission process, and institute details. Counsel students based on their career goals and guide them to choose the right course. Follow up with walk-ins/inquiries via call, email & WhatsApp. Maintain database and update CRM/Tracker with call logs and lead status. Meet daily/weekly/monthly calling & conversion targets. Handle queries, objection management, and support in admissions closing. Coordinate with the sales & academic teams for smooth student onboarding.

Required Skills & Competencies

Excellent verbal communication and convincing skills. Good listening skills and ability to build rapport. Basic computer knowledge (MS Excel/CRM preferred). Positive attitude, patience, and ability to handle pressure. Target-oriented and self-motivated.

Qualifications

Minimum 12th Pass/Graduate (Any stream).

Prior experience in tele-counseling, tele-sales, customer support, or BPO preferred.

Salary Range: (12,000-18,000)

Contact / Apply: (WhatsApp at 9284031105 or priyankar.parui@icagroup.in )

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹17,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person