Job Description

We are looking for a motivated and empathetic

Tele-Counselor

to handle inbound and outbound calls to provide guidance, support, and counseling to clients/students/patients. The ideal candidate will have strong communication skills, be able to understand client needs, and guide them toward appropriate solutions, services, or programs offered by the organization.

Key Responsibilities:

Make outbound calls to potential clients/students to explain services or programs. Handle inbound queries and provide accurate information and counseling. Maintain detailed records of interactions using CRM systems. Follow up with leads and ensure timely responses. Understand the client's needs and provide customized solutions or advice. Meet daily/weekly/monthly targets for calls, conversions, or follow-ups. Coordinate with internal departments (admissions, sales, healthcare team, etc.) to ensure smooth onboarding. Maintain professionalism, empathy, and confidentiality at all times.

Required Skills & Qualifications:

Bachelor's degree in any field (Psychology, Education, Social Work, or related fields preferred). Excellent verbal and written communication skills in [languages, e.g., English, Hindi]. Prior experience in tele-counseling, telemarketing, or customer service is a plus. Basic computer literacy and experience using CRM tools. Good listening and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving abilities and emotional intelligence.

Preferred Qualifications:

Experience in [industry-specific, e.g., education, mental health, EdTech, wellness]. Multilingual skills. Familiarity with virtual communication tools (Zoom, Google Meet, etc.).

Benefits:

Competitive salary and performance incentives. Training and professional development opportunities. Flexible working hours (if applicable). Remote working options (if applicable).
Job Type: Full-time

Pay: ₹16,000.00 - ₹35,638.31 per month

Work Location: In person