Job Description

Key responsibilities

Client interaction:

Conduct inbound and outbound calls to provide information, advice, and support, handling inquiries and concerns with empathy and confidentiality.

Assessment and planning:

Assess client needs and goals to develop personalized action plans and help them navigate available resources.

Record keeping:

Maintain detailed and accurate records of client interactions and information.

Follow-up:

Follow up with clients to ensure satisfaction and track progress.

Collaboration:

Work with other counselors, sales teams, or admissions teams to enhance service quality and achieve goals.

Target achievement:

Meet and exceed targets for enrollments, sales, or other performance metrics.

Staying informed:

Keep updated on industry trends, best practices, and program offerings.
Qualifications and skills

Education:

A high school diploma is often the minimum, but some positions may require a bachelor's degree in a related field like psychology or counseling.

Experience:

Experience in telecalling, telesales, customer service, or counseling is often preferred.

Communication:

Excellent verbal and written communication skills, with strong interpersonal and persuasive abilities.

Other skills:

Active listening, problem-solving, organizational abilities, and professionalism are also crucial.
Job Type: Full-time

Pay: ?10,000.00 - ?25,000.00 per month

Work Location: In person