Job Description

JOB DESCRIPTION OF TELE COUNSELLORS / PRE SALES EXECUTIVE (ED -TECH )- NOIDA

Core KPIs for Tele
Counsellors / Pre
Sales Executive

1. Lead & Outreach Activity

Number of outbound calls made per day must be between 100-120 depending on connectivity.
Number of outbound emails and follow
ups must be 50+ per day

2. Lead Qualification & Conversion Report to submit on daily basis

Contact rate: % of calls where the lead picks up or responds
Qualification rate: % of contacts that meet criteria and move to demo or next stage
Counselling appointments scheduled (number and % of qualified leads booked)
Conversion rate: % of demos or queries resulting in enrollment or payment

3. Revenue & Sales Performance

The Percentage of Revenue generated out of converted leads will be attributed to the counsellor.

4. Efficiency & Productivity

2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.
Hourly Basis activity on CRM will be evaluated.

5. Follow
Up & Engagement

Follow
up effectiveness: Reminders have to be set on CRM & Call back must be done on time.
Not Connected Leads: At least 3 attempts in a day.

6. CRM & Data Accuracy

CRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.
Data integrity: accuracy of lead info, consent, and status updates

7. Soft Skills & Quality Metrics

Call quality score: will be decided based on call audits, adherence to scripts, tone, handling objections
Customer satisfaction metrics such as first-call resolution or NPS feedback where applicable

Key Performance Areas (KPAs)

KPA Area Description

Lead dialing & Outreach: Making initial contact, outbound reach
Lead Qualification: Assessing interest, intent, and fit
Appointment Scheduling : Booking demos or counselling calls
Conversion: Converting leads to enrollment
CRM Management : Logging and managing lead data properly
Efficiency & Productivity : Managing call volumes, talk time, follow-ups
Quality & Support Skills :Communication quality, call audits, customer experience

OUR CORPORATE OFFICE -

Plot No.-GH01A,Sector -16C T-11, SUITE NO.-1901, GREATER NOIDA(WEST),GAUTTAM BUDDHA NAGAR-201308

DROP YOUR RESUME AT -

hrteam@skillzrevo.com

Talk to HR - 8083569742

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person