Job Description

Tele Counsellor - Abroad Scholars

Location: Chennai - Anna Nagar

Job Type: Full-Time

Job Overview Abroad Scholars is hiring a Tele Counsellor to manage the first level of communication with prospective students. The role involves calling new leads, collecting essential information, assigning leads to the correct counsellors, scheduling Zoom sessions, coordinating with the counselling team, handling student queries, and maintaining accurate data in CRM/Google Sheets. This is a key role that supports the admission process and ensures a smooth student experience. Roles & Responsibilities o Make initial screening calls to new leads and gather basic student information o Assign leads to the appropriate counsellors based on country preference and case type o Schedule Zoom counselling sessions or office appointments and send reminders o Coordinate daily with counsellors to ensure all assigned calls and sessions are completed o Handle incoming calls from students, answer basic queries, and escalate issues when required o Maintain accurate CRM/Google Sheet entries for call notes, lead status, appointments, and escalations o Provide daily call summaries and support counsellors during peak admission seasons o Achieve daily call targets (60+ calls per day) and ensure smooth flow from enquiry to counselling

Required Qualifications o Any UG/PG degree (any discipline) o Freshers or candidates with 0-2 years of telecalling, customer support, or counselling experience o Strong communication skills in English and Tamil (Hindi is a plus) o Basic understanding of study-abroad options (UK, Ireland, Australia, Canada) -- training provided o Ability to manage high call volumes and coordinate with multiple counsellors o Familiarity with Google Sheets / CRM tools is an advantage

Key Skills o Excellent verbal communication o Active listening & student understanding o Customer handling & rapport building o Basic counselling and objection-handling o Accurate data entry and CRM documentation o Time management & disciplined follow-ups o Coordination and team professionalism o Problem-solving & escalation handling

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person