Job Description

FEMALE is preferable for this position.

Responsibilities

Provide telephonic counseling services to clients. Listen attentively to client concerns and queries. Offer appropriate guidance and support to resolve client issues. Maintain accurate records of client interactions and follow-ups. Collaborate with other team members to ensure comprehensive client care. Stay updated with best practices and relevant procedures in tele counseling. Handle emergency situations and refer clients to suitable services if necessary. Handle the admission process & Guide the parents for the admission process.
Qualifications

Bachelors in any relevant qualification. Previous experience in counseling or customer service roles is preferred. Excellent verbal communication and active listening skills. Empathetic and patient approach to client interactions. Ability to remain calm and professional in stressful situations. Strong problem-solving abilities and attention to detail.
Skills

Counseling Active Listening Verbal Communication Empathy Problem-Solving Client Relationship Management Crisis Intervention Record Keeping
Job Type: Permanent

Work Location: In person