The Telecommunicator is responsible for handling incoming and outgoing calls, providing accurate information, maintaining communication logs, coordinating with internal teams, and ensuring prompt and professional customer service. The role demands excellent communication skills, quick decision-making ability, and the capability to manage communication systems efficiently.
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Key Responsibilities
Answer and manage inbound calls promptly and professionally.
Make outbound calls for follow-ups, confirmations, or information dissemination.
Provide accurate information to callers and route calls to relevant departments.
Coordinate with field staff, supervisors, and internal departments.
Maintain real-time communication for task updates, incident reporting, and status tracking.
Monitor communication systems like phone lines, intercom, radio, or CRM dashboards (as applicable).
Maintain call logs, communication records, and daily activity reports.
Document issues, complaints, or incidents and escalate them to seniors when required.
Track and update information in communication software or registers.
Assist customers with inquiries, complaints, or service-related queries.
Provide support for scheduling, information sharing, or emergency coordination.
Required Skills
Excellent verbal communication skills.
Strong listening and interpersonal abilities.
Ability to multitask and handle high-pressure situations.
Basic computer proficiency (MS Office, CRM/Call Management Software).
Good typing speed and accuracy.
Ability to remain calm and professional in all situations.
Qualifications
Graduate
Experience
1-2 years
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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