Job Description

Position: Customer Support Executive ( Female only)

Vacancy Location: Valasaravakkam, Chennai

Experience: 1-2 yrs

Qualification: Any Graduation/Diploma

Responsibilities:


Will be responsible for influencing potential customers/Clients to generate leads/appointments.


Must be able to understand the customer's/Clients requirements in a short time and present solutions that meet their needs.


The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.


The goal is to promote business growth by expanding the company's clientele


Use scripts to provide information about product's features and present their benefits

Ask pertinent questions to understand the customer's requirements.


Record the customer's/clients personal information accurately in a computer system and follow up.


Deal with complaints or doubts to safeguard the company's reputation


Keep records of calls and sales and record useful information

Requirements:


Proven experience as telemarketer / Tele caller or similar sales/customer service role


Proven track record of successfully meeting sales quotas preferably over the phone


Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems


Excellent communication and presentation skills


Should be Multi-Lingual ( Proficient in English and Tamil)


Skilled in negotiation and dealing with complaints


Patient and able to handle customer rejection
Freshers can also Apply

Job Types: Full-time, Permanent

Pay: ₹15,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you an Immediate Joiner

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• Lead generation: 1 year (Preferred)

Language:

• Tamil (Preferred)
• English (Preferred)

Application Deadline: 12/04/2022