Job Description

Lead, supervise, and motivate a team of telecallers to meet daily, weekly, and monthly targets (e.g., appointments, follow-ups, conversions). Monitor individual and team performance metrics like call quality, productivity, and response time. Train new telecallers on scripts, CRM software, customer handling, and product/service knowledge. Conduct regular refresher sessions to improve communication and up-selling skills. Conduct random audits of calls to ensure adherence to call scripts, compliance, and service quality. Provide feedback and coaching based on audit outcomes. Ensure smooth day-to-day operations of the calling team, including shift planning and call allocation. Resolve escalated queries or complaints from patients or clients in a timely manner. Maintain and submit regular reports on call outcomes, lead conversions, patient feedback, and team performance. Ensure accurate and timely documentation of calls in CRM or telephony systems.
Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Provident Fund
Work Location: In person