Puchkaman is one of India's fastest-growing street food franchise brands, bringing authentic flavors of puchka (golgappa) and other popular snacks to the mainstream food industry. With a strong presence and growing customer base, we are looking for passionate and driven individuals to join our team and help expand the Puchkaman experience.
Job Summary:
We are hiring a
Telecaller
who will play a vital role in promoting Puchkaman's offerings, handling customer inquiries, supporting franchise leads, and boosting customer engagement. The ideal candidate will be enthusiastic, confident, and have a passion for the food industry.
Key Responsibilities:
Make outbound calls to potential customers and franchise inquiries.
Respond to incoming calls related to Puchkaman products, outlet locations, or franchise opportunities.
Convert franchise leads into appointments for the sales/business development team.
Share details about our menu, offers, and promotions with customers.
Handle order support queries from customers (if applicable).
Update CRM with call logs, feedback, and customer/franchise details.
Maintain a high level of professionalism and customer-first attitude.
Meet daily/weekly calling and lead targets.
Requirements:
Education:
Minimum 12th Pass; Graduate preferred.
Experience:
0-2 years in telecalling, telesales, or customer service (preferably in the food industry or franchise business).
Good communication skills in
English
,
Bengali & Hindi
Basic computer knowledge (Excel, CRM software).
Energetic, confident, and goal-oriented.
Nice to Have:
Experience in food & beverage or QSR (Quick Service Restaurant) brands.
Prior work with a franchise-based business.
Ability to handle multi-language conversations.
Perks & Benefits:
Fixed salary + Incentives (based on performance)
Growth opportunities within the Puchkaman franchise network
Friendly and energetic team environment
Work Schedule:
Working Days:
6 days a week
Location:
Nagerbazar
Interested?
Send your CV to
mayurika.bose@adityagroupindia.org
Job Type: Full-time
Pay: ?8,000.00 - ?15,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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