Job Description

About the Role:

The Hospital Telecaller will be responsible for handling inbound and outbound calls related to patient enquiries, appointment scheduling, feedback, follow-ups, and service promotion. The role will ensure effective communication between patients and the hospital, delivering a positive patient experience and supporting smooth hospital operations.

Responsibilities:

Handle

incoming calls

from patients, attendants, and the public with professionalism and empathy. Provide

information about hospital services

, doctors' availability, timings, and procedures. Manage

outbound calls

for patient follow-ups, appointment reminders, and feedback collection. Record and forward

patient queries or concerns

to the relevant department for resolution. Schedule, confirm, and update

OPD and consultation appointments

in the hospital system. Conduct

telephonic feedback calls

to assess patient satisfaction post-discharge or after consultation. Record and escalate

complaints or service issues

to the Operations or Quality team for prompt action. Maintain accurate and up-to-date

records of calls, patient information, and follow-ups

in the hospital database.

Requirements

:

Graduate (any discipline). Diploma or certificate in Hospital Management / Customer Service is preferable. 1-3 years of experience in telecalling, preferably in a hospital or healthcare setup. Proficiency in English and local language(s); good communication and listening skills. Computer literacy with experience in MS Office and hospital management software (HMS).
If you are interested hit Apply or email your expression of interest to hr@sanjivinihospitals.com

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person