Job Description

The Telesales Executive - Collection Department is responsible for contacting customers with overdue accounts to ensure prompt payment, resolving billing issues, and maintaining positive customer relationships. The role requires excellent communication, negotiation, and customer service skills to achieve monthly recovery targets and support the organization's financial objectives.

Key Responsibilities:

Make outbound calls to customers with pending or overdue payments. Persuade and negotiate with customers to make timely payments or agree on repayment plans. Update customer account information and maintain accurate records in the CRM system. Handle customer queries professionally and provide information regarding account status, payment options, and policies. Escalate complex or unresolved cases to the Team Leader/Manager. Achieve assigned collection and recovery targets within timelines. Ensure compliance with company policies, data protection, and regulatory guidelines. Provide feedback to management on recurring customer issues and potential process improvements.

Required Qualifications & Skills:

Education:

Graduate in any discipline.

Experience:

1-2 years of experience in telecalling, telesales, or debt collection (preferably in banking, NBFC, or financial services).

Communication:

Excellent verbal communication skills in English and local languages.

Technical Skills:

Proficient in MS Office and CRM software.

Interpersonal Skills:

Strong persuasion, negotiation, and problem-solving abilities.

Attitude:

Target-driven, self-motivated, and able to work under pressure.

Performance Indicators (KPIs):

Monthly collection and recovery rate. Call quality and compliance adherence. Customer satisfaction and retention metrics. Achievement of daily and weekly call targets.

Work Environment:

High-performance, target-driven environment.

Compensation:

Competitive salary with performance-based incentives.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Work Location: In person