Kraasa is a fast-growing e-commerce brand committed to delivering quality products and excellent customer service. We are looking for enthusiastic and customer-focused Tele caller Executives to join our team and play a key role in customer engagement, sales support, and service excellence.
Key Responsibilities
Make outbound calls to customers to confirm orders, resolve queries, and ensure smooth delivery.
Handle inbound customer calls regarding product details, order status, returns, and exchanges.
Maintain customer database and update call records in the system.
Provide accurate information about products, pricing, offers, and company policies.
Assist customers with order placements and guide them through online processes if required.
Handle customer complaints with patience and professionalism, escalating complex issues when necessary.
Achieve daily/weekly/monthly call targets and conversion goals.
Build positive customer relationships to enhance brand loyalty.
Requirements
Proven experience as a Telecaller, Customer Care Executive, or similar role (preferably in e-commerce/retail).
Excellent communication skills in
Hindi and English
(additional regional languages are a plus).
Good listening skills and ability to handle customer queries patiently.
Basic computer knowledge (MS Office, CRM tools, order management software).
Ability to work under pressure and meet targets.
Strong problem-solving attitude and customer-centric mindset.
Education & Experience
Minimum qualification: 12th pass / Graduate.
0-2 years of experience in telecalling, customer service, or sales. Freshers with good communication skills are welcome.
What We Offer
Competitive salary with performance-based incentives.
Training and development opportunities.
Friendly and supportive work environment.
Growth opportunities in a rapidly expanding e-commerce business.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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