Job Description

We are seeking a proactive and enthusiastic

Customer Service Representative

with strong

calling

and

tele calling

skills to coordinate with our social media clients. The primary role involves

calling

clients regularly to collect content (photos, videos, captions) and assist them in providing access to their Facebook and Instagram pages.

This is a client-facing

calling

role that plays a crucial part in ensuring our creative and social media teams receive timely content to deliver quality marketing results. If you're someone with excellent communication skills, a passion for

calling

, and a dedication to customer support, we'd love to hear from you!

Key Responsibilities:

Perform

calling

and

tele calling

activities to connect with all social media clients. Collect content such as images, videos, offers, and promotional material through

calls

and WhatsApp. Help clients provide access to their Facebook and Instagram accounts over

calls

. Provide excellent client service by addressing queries and guiding them through technical steps over

calling

. Maintain regular follow-ups via

calls

to ensure smooth content delivery. Coordinate with the internal team to ensure client inputs are shared in a timely manner. Maintain proper call logs, feedback, and reporting.

Required Skills & Qualifications:

Proven experience in a

calling

,

tele calling

, or

customer service representative

role. Excellent verbal communication in [insert relevant languages - e.g., Hindi and English]. Comfortable handling a high volume of

calling

tasks daily. Ability to understand basic social media platforms (Facebook, Instagram). Patient, empathetic, and good at building relationships through

calls

. Organized with attention to detail and timely follow-ups.

Preferred Qualifications:

Experience working in a digital marketing or social media agency environment. Familiarity with CRM tools or call management software is a plus. Ability to handle non-tech-savvy clients with clarity and patience.

Why Join Us:

Opportunity to grow in the social media and digital marketing industry. Friendly and supportive work environment. Direct impact on client satisfaction and content quality through effective

calling

efforts.
Job Types: Full-time, Permanent

Pay: ?8,877.29 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund Work from home
Work Location: In person