Job Description

Role Overview:

The Telecaller will be responsible for contacting potential customers or students, handling incoming enquiries, providing accurate information, and ensuring consistent follow-ups to convert leads into successful admissions or sales. The role requires excellent communication skills, persistence, and a customer-focused approach.

Key Responsibilities:

Act as the first point of contact for all new enquiries from prospective students via phone, WhatsApp, email, social media, or CRM. Ensure immediate follow-up and high-quality engagement to convert leads into admissions. Manage, update, and track all leads through CRM systems with accuracy and timely status updates. Coordinate closely with the marketing and admissions teams to align communication, campaigns, and follow-up strategies. Provide clear, accurate information on courses, fees, schedules, faculty, offerings, and institutional highlights. Handle queries and address concerns promptly and professionally, maintaining a high standard of customer service. Identify high-intent leads and escalate to senior counsellors for faster closure. Maintain daily reports on lead responses, follow-up activities, and conversion progress. Support promotional campaigns, webinars, events, and outreach activities as required. Contribute to continuous improvement of enquiry-handling processes and customer experience.

Required Skills & Qualifications:

Strong communication skills (verbal & written). 6 months - 1 year in CRM operations, student counselling, customer support, or telemarketing Excellent customer-handling and problem-solving abilities. Proficiency in CRM software and lead-management tools. Ability to work in fast-paced environments with quick turnaround. Strong coordination skills with marketing, admissions, and academic teams. Basic understanding of student counselling or sales processes (preferred). Comfortable handling calls, messages, and follow-up targets.

Personal Attributes:

Energetic, proactive, and quick in response. Highly organized with attention to detail. Customer-focused mindset with a positive attitude. Ability to multitask and manage time efficiently.
Job Types: Full-time, Permanent

Work Location: In person