We are looking for an experienced Telecaller with strong communication skills and a background in the construction or real estate industry. The candidate should have at least 2 years of field-related experience and the ability to support and guide a small team. This role focuses on lead generation, customer follow-up, and coordination with the sales and site teams.
Key Responsibilities
Make outbound calls to prospective customers and explain project details clearly.
Generate leads and schedule site visits for the sales team.
Follow up with leads, maintain customer interest, and update status regularly.
Handle customer queries professionally and provide accurate information.
Maintain and update lead databases (CRM/Excel).
Coordinate with marketing and sales teams regarding walk-ins and follow-ups.
Support field activities such as event follow-ups, campaign response handling, and basic customer coordination.
Assist in supervising junior telecalling team members when required.
Achieve daily/weekly call targets and contribute to overall sales goals.
Share customer feedback and insights with management for improvement.
Required Skills & Qualifications
Minimum 2 years of telecalling experience in construction, real estate, or related field.
Basic field experience (site visits coordination, event support) preferred.
Ability to handle and guide a small telecalling team.
Strong communication and convincing skills.
Good knowledge of customer handling and lead nurturing.
Basic computer skills (MS Office, CRM tools).
Ability to work under targets and deadlines.
Preferred Qualifications
Graduation or Diploma in any field.
Multilingual ability (Tamil/English/Hindi) is an advantage.
Experience in handling customer escalations.
Job Type: Full-time
Work Location: In person
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