Job Description

Job Summary

We are seeking an enthusiastic and customer-focused

Service Telecaller

to join our team. The primary responsibility will be to proactively contact existing and potential customers to schedule car service appointments, promote service packages, and ensure excellent customer engagement regarding their vehicle maintenance needs. This role is crucial for maximizing service bay utilization and ensuring customer retention.

Responsibilities:

Outbound Calling:

Proactively contact customers from the existing database whose vehicles are due for routine service, repairs, or bodywork. Follow up with customers post-service to ensure satisfaction and address any immediate concerns. Conduct 'lost customer' calls to re-engage clients who haven't visited for service recently.

Appointment Management:

Schedule, reschedule, and confirm service appointments accurately and efficiently using the dealership's scheduling system. Manage the daily service appointment calendar to optimize workshop workflow and capacity. Coordinate with the Service Advisors and Workshop Manager regarding the daily appointment load.

Service Promotion & Information:

Inform customers about current service promotions, seasonal offers, warranty extensions, and value-added services (e.g., car detailing, annual maintenance contracts). Answer general customer inquiries regarding service hours, basic pricing, and available services. Maintain a high level of knowledge about the service offerings, common repair procedures, and car maintenance schedules.

Data Management & Reporting:

Accurately record and update all customer interactions, call outcomes, and appointment details in the

CRM (Customer Relationship Management)

software or internal database. Generate daily/weekly reports on call metrics (volume, conversion rate) and appointment scheduling performance.

Required Skills:

Experience: 1 Year(Minimum)

Skills:

- Communication

- Technical/System Skills

- Personal Attributes

- Tally ( Additional)

Immediate Joiner Please Contact this No.: +91 81485 51306

Job Type: Full-time

Pay: ?10,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Ability to commute/relocate:

Ganapathi, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

Tamil (Preferred)
Work Location: In person