Job Description

Job Summary:

We are looking for a courteous and efficient

Telecaller

to join our hospital's front-office or patient relations team. The Telecaller will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, sharing information about hospital services, and ensuring a smooth communication flow between patients and departments.

Key Responsibilities:

Handle

inbound calls

from patients, attendants, and the general public courteously and professionally. Make

outbound calls

for appointment confirmations, follow-ups, feedback collection, and health check-up reminders. Provide accurate information regarding

doctors' availability, consultation timings, departments, and hospital services.

Assist patients with

booking, rescheduling, or canceling appointments

through the hospital management system. Maintain a

record of patient interactions

and update details in the hospital database or CRM software. Coordinate with departments (like OPD, diagnostics, billing, etc.) to ensure patient queries are resolved promptly. Handle basic

complaints or queries

and escalate complex issues to the concerned authority. Maintain

confidentiality of patient information

in accordance with hospital policies and data protection standards. Meet daily/weekly call targets and ensure high levels of patient satisfaction.

Requirements:

Experience:

0-2 years in telecalling, customer service, or hospital front office roles.

Skills:

Excellent communication skills Good telephone etiquette and patient-handling ability. Basic computer knowledge Empathetic and patient-centered attitude. Ability to multitask and remain calm under pressure.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Work Location: In person