Job Description

We are Hiring Telecalling Executive will be responsible for generating leads, following up with potential customers, and converting inquiries into sales for our kitchen equipment products. The role involves both outbound and inbound calling to support sales and service objectives.

Key Responsibilities

:

Lead Generation & Follow-ups

Call prospective customers from the provided database. Explain company products (e.g., kitchen equipment, commercial cooking appliances) clearly and convincingly. Maintain strong follow-up with leads to drive sales closures.

Customer Relationship Management

Answer customer queries related to products, pricing, installation, or after-sales service. Maintain regular contact with existing customers to ensure satisfaction and upsell/cross-sell. Record and manage customer feedback, complaints, or service requests.

Sales Support

Coordinate with the field sales team and service team for appointments and delivery updates. Send brochures, quotations, and product details via WhatsApp, email, or SMS. Maintain records of calls, sales, customer interactions, and updates in CRM software or Excel.

Market Intelligence

Gather information on competitors, market trends, and customer preferences. Report customer needs or product improvement suggestions to the management.

Administrative Tasks

Prepare daily/weekly call reports and submit them to the manager. Maintain lead tracker and call log with accuracy and discipline.

Key Skills Required

:

Excellent communication skills in English, Tamil/Hindi (as per region) Strong persuasion and selling ability Confident and customer-focused approach Basic computer skills (MS Excel, CRM tools, Email) Knowledge of kitchen equipment (preferred, not mandatory - training will be provided)

Qualifications & Experience

:

Education: Minimum 12th Pass or Graduate Experience: 1-3 years of telecalling or telesales experience (FMCG, appliances, or kitchen equipment industry preferred or bank sales)
Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

Health insurance
Work Location: In person