Job Description

Outbound Calling: Making calls to potential and existing customers to introduce products/services, explain features and benefits, and persuade them to make a purchase or schedule an appointment. Inbound Call Handling: Addressing customer inquiries, resolving complaints, and providing support related to products or services. Lead Generation: Identifying and qualifying potential customers through phone calls, building a pipeline of leads for the sales team. Maintaining Customer Records: Updating customer information, call logs, and other relevant data in the CRM system accurately and efficiently. Sales and Target Achievement: Meeting or exceeding sales targets and contributing to the overall team performance. Relationship Building: Developing and maintaining positive relationships with customers through effective communication and problem-solving. Product Knowledge: Staying up-to-date on product knowledge, company policies, and industry trends to effectively address customer queries. Required Skills and Qualifications: Excellent Communication Skills: Strong verbal communication skills, active listening, and the ability to articulate information clearly and persuasively. Persuasiveness and Negotiation Skills: Ability to convince customers, handle objections, and close sales effectively. Customer Focus and Empathy: Ability to understand customer needs, address their concerns, and provide solutions with a positive attitude. Problem-Solving Skills: Ability to identify and resolve customer issues efficiently and effectively. CRM Proficiency: Familiarity with CRM systems and the ability to maintain accurate customer data. Adaptability and Flexibility: Ability to adjust communication style based on the customer and handle a variety of situations. Patience and Persistence: Ability to handle rejection and maintain a positive attitude during challenging calls. Time Management: Ability to prioritize tasks, manage call volume, and meet deadlines. Basic Computer Skills: Proficiency in using computers and basic software applications. In essence, a Telecalling Executive is a customer-facing role that requires a blend of strong communication, sales, and customer service skills to drive business growth and ensure customer satisfaction.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,370.96 - ?30,538.51 per month

Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person