Job Description

Job Responsibilities:

Outbound Calls:

Contact potential clients or existing customers to promote products or services. Conduct surveys or market research over the phone. Generate leads and convert them into sales.

Inbound Calls:

Answer customer inquiries and provide information about products or services. Resolve customer complaints or issues promptly and effectively. Assist with order processing, cancellations, or returns.

Sales and Lead Generation:

Promote special offers or deals to customers to encourage sales. Meet daily, weekly, and monthly targets for calls, sales, or customer satisfaction.

Data Management:

Maintain accurate records of customer interactions, sales, or feedback. Update the CRM system with customer information and call outcomes.

Customer Relationship Management:

Build and maintain strong customer relationships. Upsell or cross-sell additional services to enhance customer experience.

Problem Resolution:

Address customer concerns with patience and professionalism. Follow up on unresolved issues or complaints until they are satisfactorily resolved.

Compliance:

Ensure that all calls adhere to company policies and legal regulations. Follow scripts and guidelines as provided by the company.

Skills and Qualifications:

Strong communication skills (both verbal and written). Ability to persuade and influence customers effectively. Excellent listening skills and the ability to understand customer needs. Goal-oriented with a focus on achieving sales or customer service targets. Proficiency with CRM software or the ability to quickly learn new systems. Previous experience in telemarketing, customer service, or sales (preferred but not required). A friendly, professional, and positive attitude.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement
Education:

Bachelor's (Preferred)
Experience:

Telemarketing: 1 year (Preferred)
Work Location: In person