Minimum 1 year in telecalling or customer service roles
About Walson - The Career Counsellor
Walson - The Career Counsellor is a leading immigration and study visa consultancy with over 8 years of experience, specializing in guiding students through the process of studying abroad, particularly in the UK. We are committed to providing personalized counseling and comprehensive support to help students achieve their educational aspirations.
Key Responsibilities
Outbound Calling:
Initiate calls to potential students and clients to inform them about our UK study visa services.Internshala blog+1factoHR+1
Inbound Call Handling:
Respond to inquiries from prospective students, providing accurate information about courses, universities, and visa processes.
Lead Generation:
Identify and qualify leads through telephonic conversations and schedule appointments for counseling sessions.Indeed+1CareerCloud+1
Database Management:
Maintain and update the CRM system with details of interactions, follow-ups, and feedback.
Follow-Up:
Regularly follow up with leads and existing clients to ensure satisfaction and address any concerns.
Collaboration:
Work closely with the counseling and admissions teams to ensure seamless communication and service delivery.
Reporting:
Prepare and submit daily reports on calls made, leads generated, and conversions achieved.
Qualifications & Skills
Educational Background:
Minimum of a high school diploma; a bachelor's degree is preferred.
Experience:
At least 1 year of experience in telecalling, customer service, or a similar role.
Communication Skills:
Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
Interpersonal Skills:
Ability to build rapport with clients and understand their needs effectively.Workstream
Organizational Skills:
Strong organizational and time-management skills to handle multiple tasks efficiently.
Technical Skills:
Proficiency in using CRM software and basic computer applications like MS Office.
Knowledge:
Familiarity with UK universities and study visa processes is a plus.
Why Join Walson?
Be part of a reputable organization with a strong track record in overseas education consulting.
Work in a supportive environment that values professional growth and development.
Opportunity to make a meaningful impact on students' academic journeys.
Job Types: Full-time, Permanent