Job Description

Job Summary

The Telecalling Executive will be responsible for

handling inbound and outbound customer calls

,

generating sales leads

,

following up on inquiries

, and

coordinating with the sales and service teams

to ensure customer satisfaction. The role demands excellent communication skills, persuasive ability, and a customer-centric approach.

Key Responsibilities

Call prospective customers from databases, IndiaMART, JustDial, and CRM leads. Explain product details, offers, and services related to Blue Star HVAC and refrigeration systems. Follow up with interested leads and schedule appointments for field sales executives. Maintain a proper record of calls, inquiries, and feedback in CRM/Excel. Handle customer queries regarding products, quotations, and after-sales service. Coordinate with the sales and service departments to ensure timely responses. Generate daily and weekly reports on leads and conversions. Support marketing campaigns and follow up on promotional leads. Maintain courteous and professional communication at all times.

Required Skills & Qualifications

Minimum

Graduate

in any discipline (preferably Commerce or Marketing).

1-3 years of experience

in telecalling / telesales / customer care (preferably in HVAC, electricals, or appliances sector). Strong verbal communication and convincing skills (English, Hindi, and Odia). Basic computer knowledge (MS Office, Excel, Email, CRM). Ability to handle pressure and meet daily call/lead targets. Pleasant voice, positive attitude, and strong work ethic.

Preferred Attributes

Experience handling

B2B and B2C customer calls

. Familiarity with

Blue Star

, or other HVAC product ranges. Prior experience with

IndiaMART / JustDial / CRM lead management

.
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person