We are seeking a dynamic and enthusiastic Telecalling Executive to join our team. As a Telecalling Executive, you will play a vital role in our sales and customer service efforts. Your primary responsibility will be to connect with potential customers over the phone, introduce our products/services, and generate interest and leads. You will be a crucial point of contact between the company and its clients, ensuring effective communication and building strong relationships. Responsibilities: Outbound Calls: Make outbound calls to prospective customers using a provided list, cold-calling techniques, or leads generated from marketing activities. Introduction: Introduce our products/services and explain their features, benefits, and value propositions to potential customers. Lead Generation: Identify and qualify potential leads by understanding their needs and requirements, and assessing their level of interest. Information Sharing: Provide accurate and relevant information about our products/services to answer customer inquiries and address any concerns. Appointment Setting: Schedule appointments for sales representatives with qualified leads to further discuss offerings and close sales. Maintain Records: Keep detailed and organized records of customer interactions, including their preferences, objections, and outcomes. Follow-up: Conduct timely follow-up calls to nurture leads and maintain customer engagement throughout the sales process. Targets and Metrics: Meet or exceed daily/weekly/monthly targets for calls made, leads generated, and appointments scheduled. Customer Relationship: Build and maintain positive relationships with potential and existing customers to foster trust and loyalty. Feedback Loop: Gather feedback from customers regarding their experience and pass along valuable insights to improve our products/services. Requirements: Communication Skills: Excellent verbal communication skills with a friendly and persuasive demeanour. Listening Skills: Ability to actively listen to customer concerns and tailor responses accordingly. Product Knowledge: A clear understanding of the company\'s products/services to provide accurate information to customers. Persistence: A determined attitude to handle objections, rejections, and challenging situations while maintaining professionalism. Time Management: Effective time management skills to prioritize tasks, follow schedules, and meet targets. Computer Literacy: Basic knowledge of using CRM systems, databases, and software for call tracking and recording. Team Player: Willingness to collaborate with the sales and marketing teams to align efforts and achieve common goals. Ethical Standards: Uphold high ethical standards in dealing with customers\' information and company resources. Qualifications:
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