We are seeking a motivated Telecalling Executive to join our dynamic team. The ideal candidate should possess excellent communication skills and a strong ability to coordinate tasks efficiently. As a Telecalling Executive, you will play a crucial role in our customer acquisition and retention efforts by engaging potential and existing customers over the phone.
Key Responsibilities:
Conduct outbound calls to potential and existing customers to promote our products/services.
Handle inbound calls and inquiries, providing information and resolving issues promptly.
Maintain a professional and positive attitude when interacting with customers.
Achieve daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.
Keep accurate and detailed records of calls made and outcomes achieved.
Coordinate with other departments to resolve customer issues and improve overall customer experience.
Follow communication scripts and guidelines to ensure consistency and professionalism.
Stay updated on product/service features and promotions to effectively communicate them to customers.
Collaborate with the sales team to identify opportunities for upselling or cross-selling.
Required Skills and Qualifications:
Proven experience as a Telecalling Executive or similar customer service/sales role.
Excellent communication skills in [English, Hindi, Marathi].
Strong interpersonal skills and the ability to build rapport with customers.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in CRM software and other relevant applications.
Strong problem-solving skills and the capacity to handle objections.
High school diploma; additional certification in Sales or Customer Service is a plus.
Experience in [mention industry or relevant field] is preferred.
Desired Attributes:
Goal-oriented mindset with a drive to achieve targets and deliver results.
Adaptability and willingness to learn new techniques and approaches.
Strong work ethic and a proactive approach to customer service.
Team player who can also work independently when needed.
Ability to thrive in a fast-paced environment and remain calm under pressure.
Job Type: Full-time